With over 20 years of experience in the insurance industry, I bring deep expertise in business analysis, process improvement, and technical implementation. Currently serving as a Senior Technical Business Analyst at Capital BlueCross, I specialize in claims configuration, cross-functional collaboration, and leading complex projects that streamline operations and enhance system performance.

A graduate of the PACE leadership program and Crucial Conversations, I’m passionate about mentoring, having helped onboard and guide new employees, while also leading internal training initiatives. I serve as the SME across multiple and have been a key contributor in implementing innovative solutions across IT and business teams.

I’m committed to fostering inclusive, high-performing environments and excited to connect with professionals navigating the intersection of technology, operations, and leadership.

Find her on LinkedIn at: https://www.linkedin.com/in/alicia-j-luciani/